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In return for improving our customers' experiences, we're committed to improving your experience, too – both in and out of work.

That means we’ll not only reward you with great career opportunities in a fresh, vibrant, modern and stylish working environment, we also offer a wide range of benefits including...

Generous Holidays

25 days plus public holidays

Employee Assistance Programme (EAP)

Our free independent and confidential helpline can help you tackle problems and challenges, and support you through life's ups and downs.

Travel Offers

Get discounted Rail & Bus Tickets after completing your probationary period.

Our Pension Plans

Including essential Life Assurance.

Employee Share Plans

You'll be eligible to join after completing your probationary period.


You'll have full access to our Mental Wellbeing app.

Gym Membership

We offer generous discounts to help you stay fit for less.

Charity Support

Make the most of matched funding and payroll giving, either for a charity of your choice or for our chosen charity - Action for Children - which supports mental health for children and young people across the UK.

Shop Smarter with First Xclusives

You'll be able to make your money go further with discounts at over 100 retailers, including well known high street shops, as well as discounts on cinema tickets, flights and holiday bookings.

Free Tea & Coffee

Stay hydrated - all day, every day. 

Want to know what it’s really like to work in our Customer Contact Centre? We’ll let our team tell you themselves…

  • Chris’s love for customer service and experience in retail means he can put the customer first, every time as a Quality Assurance team member.

    ChrisQuality Assurance Team
  • As a natural people person, with transferable business skills allows Senior Agent Marie to coach improvement in her team of agents.

    MarieSenior Customer Advisor
  • Attention to detail and in depth training has helped Fulfilment Team member Dawn to adapt to a busy office environment.

    DawnFulfilment Team
  • Supportive training, plus a great work / life balance, helps Customer Advisor Harriet get customer service right, first time.

    HarrietCustomer Services Advisor
  • The friendly, family environment at FCC helped Customer Advisor Garwin settle in and start helping customers straight away.

    GarwinCustomer Services Advisor

First Customer Contact currently have 3 vacancies

New Vacancies for First Customer Contact - for all click on Tab above
  • Recruitment Coordinator

    Human Resources - First Contact Centre, The Square Sheffield - Recruitment Coordinator

    Senior HR Advisor

    Human Resources - First Contact Centre, The Square Sheffield - Senior HR Advisor

    Head of HR

    Human Resources - First Contact Centre, The Square Sheffield - Head of HR


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