At FirstGroup, we’re always working hard to improve the experience our customers have whenever they use our services. But what you might not know is that we also do the same for our people.
Join us in our new Customer Contact Centre, and you'll see exactly what we mean. It uses state-of-the-art systems to help us deliver excellent customer service - quickly and efficiently. What’s even more exciting is that it all happens in a fresh, vibrant, modern and stylish environment. One that’s purpose built to help you develop both your skills and your career… it’s definitely not your usual call centre.
Chris’s love for customer service and experience in retail means he can put the customer first, every time as a Quality Assurance team member.ChrisQuality Assurance Team
As a natural people person, with transferable business skills allows Senior Agent Marie to coach improvement in her team of agents.MarieSenior Customer Advisor
Attention to detail and in depth training has helped Fulfilment Team member Dawn to adapt to a busy office environment.DawnFulfilment Team
Supportive training, plus a great work / life balance, helps Customer Advisor Harriet get customer service right, first time.HarrietCustomer Services Advisor
The friendly, family environment at FCC helped Customer Advisor Garwin settle in and start helping customers straight away.GarwinCustomer Services Advisor
First Customer Contact currently have 3 vacancies
Operations - First Contact Centre, The Square Sheffield - Team Manager
Human Resources - First Contact Centre, The Square Sheffield - Recruitment Coordinator
Customer Services (office) - First Contact Centre, The Square Sheffield - Customer Service Advisor