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What we do

FirstGroup helps millions of customers travel to work, go to school, visit family and get to where they want to go and our Customer Contact Centre plays a huge role in helping them do just that.

Our corporate values underpin all of the work that our Contact Centre team carry out – we are all:

  • Committed to our customers
    We keep our customers at the heart of everything we do
  • Dedicated to safety
    Always front of mind, safety is our way of life
  • Supportive of each other
    We trust each other to deliver and work to help one another succeed
  • Accountable for performance
    Every decision matters, we do the right thing to achieve our goals
  • Setting the highest standards
    We want to be the best, continually seeking a better way to do things

Want to know what it’s really like to work in our Customer Contact Centre? We’ll let our team tell you themselves…

  • Chris’s love for customer service and experience in retail means he can put the customer first, every time as a Quality Assurance team member.

    ChrisQuality Assurance Team
  • As a natural people person, with transferable business skills allows Senior Agent Marie to coach improvement in her team of agents.

    MarieSenior Customer Advisor
  • Attention to detail and in depth training has helped Fulfilment Team member Dawn to adapt to a busy office environment.

    DawnFulfilment Team
  • Supportive training, plus a great work / life balance, helps Customer Advisor Harriet get customer service right, first time.

    HarrietCustomer Services Advisor
  • The friendly, family environment at FCC helped Customer Advisor Garwin settle in and start helping customers straight away.

    GarwinCustomer Services Advisor

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