Our customers expect a ‘great service’. So, we always look to improve things and exceed their expectations. We act responsibly, continually invest in our people and go above and beyond to deliver our best.

Our global vision

In our increasingly congested world we help to keep people moving and communities prospering.

Our customer Promise

Delivering great service every day. This is what our customers, employees and stakeholders expect from us. It means we have to continuously improve to meet their ever-increasing expectation of 'great service'.

Our values

Our values have real meaning. They drive the behaviours that will help us deliver our vision:

• Committed to our customers

• Dedicated to safety

• Supportive of each other

• Accountable for performance

• Setting the highest standards

True to our values we’re providing our customers with extra seats, more journey options, faster trains and better connectivity and accessibility. We’ve revolutionised the way our customers buy their tickets and take a peek at the latest fares and travel times by launching industry leading apps and providing our customers with real-time updates on social media.

Our objectives

We’ve set ourselves ten strategic priorities to improve our business performance, meet our social responsibilities and make life better for our customers and colleagues:

• Introduce new trains and develop our timetable to deliver the biggest ever uplift in capacity and improved journey times

• Deliver great customer service every day

• Continually improve health & safety and prevent injuries

• Ensure consistent high standards in leadership capability and make sure our values motivate, engage and energise our employees

• Improve service standards on our trains and stations

• Promote a culture of continuous improvement and innovation that supports the generation and development of new ideas

• Reduce our environmental impact

• Support and make a positive impact on the communities we serve

• Engage and consult with our stakeholders and keep them informed

• Develop 'great value' products and promotions for our customers

• Deliver our franchise obligations and finance obligations

We’re proud to be platform providers, life changers, train operators and more.

Join us and your ideas will be listened to and you’ll be able to look forward to plenty of variety, training and opportunities to show us what you can do.