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About us

Over the next 7 years, we will make a big investment in our network, people and communities. Passionate about delivering safe, reliable, high quality services, we’ll make life better for our customers and local communities.

We’ll deliver a better travel experience with simpler ticketing, newer trains, faster journeys and more services. Just some of the improvements we’ve got planned include:

  • Introducing a new fleet of 90 Bombardier trains to our suburban routes
  • Increasing peak time capacity by nearly a third with 52,000 more seats to and from Waterloo
  • Reducing mainline journey times and introducing more services and more frequent trains
  • Implementing a £90m network-wide station investment programme
  • Improving accessibility with step-free access, tactile steps, hearing loops and more automatic doors, priority seats and accessible toilets at our stations
  • Providing free Wi-Fi on our mainland trains and at all our stations (5 times more bandwidth)
  • Delivering live updates to passengers
  • Making ticketing easier with new machines, Advance tickets, a smartcard scheme, mobile phone barcode tickets, flexible season tickets, debit schemes and discounts for 16-18 year olds
  • 100 Customer Ambassadors with mobile ticket machines
  • Improving passenger assistance with Blue Assist cards and reduced notice times

Meet some of the First Family at South Western Railway

  • What I enjoy most is the customer service, you're right on the front line, in the thick of things.

    Sophie Gateline Assistant,
    South Western Railway
  • A big part of the job is to help the customers....I really enjoy customer service and working with the public. There are great benefits and a lot of opportunities to move up through the company.

    Michael Gateline Assistant,
    South Western Railway
  • No two days are the same. As a person once you are out on the Network it’s completely down to you…to decide how the day starts and ends. If you like the idea of working for a big organisation, where an individual can still make a difference, SWR is definitely the choice to make.

    Bill Commercial Guard,
    South Western Railway

South Western Railway currently have 42 vacancies

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