TransPennine Express, Hull Trains and East Coast Trains Ltd connect the North West, Yorkshire and North East. While First Bus serves the North’s biggest towns and cities.
We’ve opportunities at our offices, depots, stations and on board our buses and trains.
FirstGroup companies in the North
Our intercity services carry 29 million customers a year across the Pennines and the North of England.
Every day our team of 1,000 people works together to provide a great service and connect the major cities of Newcastle, York, Leeds, Hull, Sheffield, Manchester and Liverpool. Together we take the north further.
Welcoming 900,000 customers on board every year, we run a range of services across East Yorkshire, as well as direct journeys between Hull and London.
Our support teams are based in our Hull Head Office. While our drivers and train and station teams provide a friendly service from Doncaster and Hull to Selby and Stevenage.
Our vital bus services keep communities running smoothly in towns and cities across the North from Leeds, Manchester and Huddersfield to Sheffield, York and Hull.
Based in our offices, depots and out on the road, our UK team of 17,000 people provides a great service to 1.6 million customers every day.
First Customer Contact is based in the heart of Sheffield employing over 150 people. It’s the main call centre for all of our rail businesses - TransPennine Express, Avanti West Coast, Great Western Railway, South Western Railway and Hull Trains.
It delivers a huge range of customer support services, from processing customer compensation claims and complaints to handling group bookings, ticket sales and requests for travel assistance. The team also deliver support services such as quality assurance, fraud prevention and detection and web support.
By Autumn 2021, we will offer a low-cost service for all, offering a faster, more comfortable alternative to coach and airline travel. With one class of travel, we will be able to offer great value low fares.
Working together, our team will provide a service of 5 trains per day in each direction between Edinburgh and London, 7 days a week.
We currently have 82 Vacancies in the North
Operations - First Contact Centre, The Square Sheffield - Operations Manager
Customer Services (office) - First Contact Centre, The Square Sheffield - Customer Service Advisor
Finance - Bridgewater House - TPE Head Office (Manchester) - IT Security Analyst
Human Resources - Leeds Princes Exchange - HR Administrator - £: 20667.0000
Commercial - UK Bus - Leeds, Hunslet Park - Commercial Development Manager - £: 40000.0000
Commercial - Bridgewater House - TPE Head Office (Manchester) - Pricing Analyst