First Customer Contact is the call centre for all of our rail businesses - TransPennine Express, Avanti West Coast, Great Western Railway, South Western Railway and Hull Trains. Delivering a huge range of exceptional customer support services.
Whilst First Bus provides vital bus services across the city and beyond. We have teams of bus drivers, mechanics and administrators in Sheffield and across our network of depots in South Yorkshire.
FirstGroup companies in Sheffield
Our vital bus services keep communities running smoothly in towns and cities across the North from Leeds, Manchester and Huddersfield to Sheffield, York and Hull.
Based in our offices, depots and out on the road, our UK team of 17,000 people provides a great service to 1.6 million customers every day.
First Customer Contact is based in the heart of Sheffield employing over 150 people. It’s the main call centre for all of our rail businesses - TransPennine Express, Avanti West Coast, Great Western Railway, South Western Railway and Hull Trains.
It delivers a huge range of customer support services, from processing customer compensation claims and complaints to handling group bookings, ticket sales and requests for travel assistance. The team also deliver support services such as quality assurance, fraud prevention and detection and web support.
We currently have 2 Vacancies in Sheffield
Bus Drivers - UK Bus - Sheffield - Bus Driver (Trainee & Qualified) - Sheffield/Rotherham
Marketing - Remote - Graphic Designer