Talent Pool Description


Customer Service

To join us in customer service, you must love helping people. You’ll need to be able to get on with everyone you meet and provide a fantastic service with a smile whatever the weather or time of day. Someone your customers and colleagues can always rely on, you must be a great communicator who can think on your feet, take action to resolve problems and look after all those small details that make a big difference.

Customer service is at the heart of everything we do. And we’re up there with the best of them when it comes to customer numbers and satisfaction. Whether you join us in a contact centre or work directly with our customers, you should always seek to exceed expectations, make sure our customers feel valued and talk to them in a natural, clear and straightforward way. You’ll also need to be a good listener. After all, their thoughts and feedback will help us to do things even better in the future. If you’ve the friendly and helpful personality we’re looking for, we’ll provide all the training you need. We’ll even help you gain some customer service qualifications at our training academy.

Our customer service teams cover everything from station teams, revenue protection and communications to security, service quality, distribution and estates & facilities. Whatever your role, you should share our passion for delivering a customer service that’s second to none. And go the extra mile to put smiles on the faces of our customers and provide a brilliant experience every day.