GWR Customer Service Apprentice


We’re changing the way people think about train travel, enabling our teams to make it a great experience for our customers. Together, we will restore the railways as a very special way to travel – friendly, relaxing, fast, efficient, and fun.


As a Customer Service Apprentice at GWR, you'll train and learn, while you earn. You'll get an opportunity to experience a variety of on board and station work placements including Station Operations, Gateline, Customer Host, Ticket Office, and Revenue Protection, where you'll gain real customer service skills. You will have lots of opportunity to learn from our experienced colleagues and our academic partners.


Whilst we are finalising the locations for the Customer Service Apprentice cohort 2025, the locations our Customer Service Apprentices have previously been placed are Reading, Maidenhead, Didcot, Swindon, Bristol, Westbury, Exeter, Plymouth, and Truro.


Essentially, you must be over 16 years of age, live within one hour of your chosen location, and have GCSEs (or equivalent level 1 qualification (or predicted) results) in Maths and English.


Our scheme offers vocational training, development sessions, team building events and on-the-job training. You’ll also have a chance to do your Duke of Edinburgh Business Gold Award.


GWR is a place where you can truly be your unique self, thrive and be part of an awesome family.


The contracted hours are to work 35 hours per week working shifts. The shifts start no earlier than 07:00 hours and finish no later than 20:00 hours.


If you would like to express an interest in our Customer Service Apprentice Scheme for 2025, please click on the registration button below. As and when we have any updates, or the adverts go live, we will contact you to submit your formal application.