Staff Manager

To support and deputise for the Operations Manager (People) to manage all aspects of staff performance across all ROI depots.

Main Responsibilities

• Management of the depot operations teams in Dublin, Cork & Galway in accordance with Aircoach and FirstGroup policies, standard operating procedures and all relevant legislation.
• Work with the Training function to ensure that operational teams are competently trained, and to achieve agreed establishment requirements.
• Manage driver performance and carry out job chats.
• Support the induction and development of an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture.
• Conduct any investigation, disciplinary, grievance or absence management reviews in accordance with Company policy.
• Maintain accurate records for all aspects of operational standards and performance, including maintenance of employee records .
• Work alongside service delivery members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience.
• Deliver agreed performance improvement plans and operational costs within budget.
• Comply with requisition to pay procedures and delegated authorities.
• Ensure an effective working relationship with recognised trade union representatives or committees.
• Other duties commensurate with the role as may be deemed appropriate by the line manager.

Skills, Experience and Qualifications Required

• Excellent customer service focus.
• A team builder and driver of high performance teams.
• Certificate of Professional Competence in Passenger Transport would be desirable. A willingness to study for CPC is essential.
• A passion for safety and driving to deliver a high performing safety behavioural culture.
• Mentoring/coaching skills in the progression of the deliverables of the business
• Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way.
• Capacity to manage and commute between multi-site operations, providing cover when required.

Job Types: Full-time, Permanent

Salary: €50,000.00-€55,000.00 per year

Benefits:

• Bike to work scheme
• Company pension
• Employee assistance program
• Employee discount
• Free or subsidised travel
• Sick pay
• Store discount
• Wellness program

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Dublin Airport, CO. Dublin: reliably commute or plan to relocate before starting work (required)