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Staff Manager

To support and deputise for the Operations Manager (People) to manage all aspects of staff performance across all ROI depots.

Main Responsibilities

  • Management of the depot operations teams in Dublin, Cork & Galway in accordance with Aircoach and FirstGroup policies, standard operating procedures and all relevant legislation.
  • Work with the Training function to ensure that operational teams are competently trained, and to achieve agreed establishment requirements.
  • Manage driver performance and carry out job chats.
  • Support the induction and development of an engaged, talented and high performing operations team, nurturing an innovative and continuous improvement culture.
  • Conduct any investigation, disciplinary, grievance or absence management reviews in accordance with Company policy.
  • Maintain accurate records for all aspects of operational standards and performance, including maintenance of employee records .
  • Work alongside service delivery members, fostering excellent working relationships between drivers and Supervisors to ensure a consistent customer experience.
  • Deliver agreed performance improvement plans and operational costs within budget.
  • Comply with requisition to pay procedures and delegated authorities.
  • Ensure an effective working relationship with recognised trade union representatives or committees.
  • Other duties commensurate with the role as may be deemed appropriate by the line manager.

Skills, Experience and Qualifications Required

  • Excellent customer service focus.
  • A team builder and driver of high performance teams.
  • Certificate of Professional Competence in Passenger Transport would be desirable. A willingness to study for CPC is essential.
  • A passion for safety and driving to deliver a high performing safety behavioural culture.
  • Mentoring/coaching skills in the progression of the deliverables of the business
  • Self-reliant and straightforward communicator with skill sets to promote the customer facing business, in a positive light with the capacity to inspire in a structured and encouraging way.
  • Capacity to manage and commute between multi-site operations, providing cover when required.

Job Types: Full-time, Permanent

Salary: €50,000.00-€55,000.00 per year


  • Bike to work scheme
  • Company pension
  • Employee assistance program
  • Employee discount
  • Free or subsidised travel
  • Sick pay
  • Store discount
  • Wellness program


  • Monday to Friday

Ability to commute/relocate:

  • Dublin Airport, CO. Dublin: reliably commute or plan to relocate before starting work (required)



Close map
Aircoach - Dublin
Airport Business Park, Dublin Airport, Co Dublin, Dublin, Ireland, K67 K5P7
  • Ref:
  • Company:
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Contracted Hours:
  • Location:
    Aircoach - Dublin
  • Salary:
  • Closing Date:
    7 June 2023
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