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Customer Experience Advisor

First Bus are looking for a Customer Experience Advisor to join our team on a full time, fixed term contract, with the potential to be made permanent after 6 months!

Are you friendly, approachable and confident working with the public? If so, we want you as a Customer Experience Advisor, working as part of the wider West Yorkshire On Street Team, to help and support our customers using our bus services in Halifax.

As a Customer Experience Advisor, you will meet and greet our customers and exceed their expectations at every opportunity, as well as attending exciting events to promote our company and the services that we offer.

Our core operational hours are 7am - 7pm, working a shift of 7.5 hours per day, however some flexibility is required as the work pattern can vary due to customer needs or events and will include some weekend work. 

What will you be doing?

  • Focusing at all times on delivering a service to our customers that meets and exceeds their expectations
  • Responding to and solving any customer queries and complaints that arise whilst on duty
  • Engaging with customers to ensure that First's services are promoted in the most positive light
  • Supporting driving staff in resolving their queries, allowing them to meet our service delivery commitments for the benefit of customers
  • Liaising with the depot and central service delivery teams to ensure that any potential service failures are anticipated and resolved
  • Reporting on the quality and cleanliness of buses and addressing any immediate concerns
  • Co- ordinating services in the event of any emergency situations
  • Co-operating with Metro staff in the operation of all First Bus services

What are we looking for?

  • Experience of delivering great customer service
  • Good customer communication and interpersonal skills
  • Energy and enthusiasm for delighting customers
  • Problem solving skills
  • Experience in handling and resolving complaints
  • Proficient with basic I.T. and customer app 

What can we offer you?

  • 25 days Annual Leave + Bank Holidays
  • Free bus pass for you and your family on joining
  • First Xclusives – Discounts on many high street brands, supermarket's, holiday's and cinema tickets, to name a few
  • First My Rewards - Discounted train travel for you and your family after 6 months service – travel as far as London/Edinburgh for £6!
  • Generous pension and shares scheme

Welcome to First Bus

Hello. First Bus is one of the country's largest bus operators – taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Apply now! We look forward to receiving you application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.


 
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Location
UK Bus - Halifax Bus Station
Winding Street, Halifax, United Kingdom, HX1 1UZ
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  • Ref:
    020353
  • Company:
    First Bus
  • Website Skillset:
    Customer Service
  • Contract Type:
    Fixed Term - Full Time
  • Contracted Hours:
    37.50
  • Location:
    UK Bus - Halifax Bus Station
  • If temporary, length of contract:
    6 months with potential to become permanent
  • Salary:
    £19,500 (pro rata)
  • Closing Date:
    30 September 2022
 
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