Network Performance Manager

Position Title: Network Performance Manager

Reports to: Head of Networks – UK Bus

Location: UK - Flexible

Position Summary

The Network Performance Manager will support operating companies in terms of managing service profitability, punctuality and lost miles across the UK

The incumbent will work closely with the UK Bus Head of Networks and Operating companies to ensure that Operating companies utilise the Route profitability data to highlight opportunities to improve performance as well as ensuring the production of the information is robust and accurate

The role will also be key in the roll out of FlowOS Scheduler software across First Bus, with key improvements targeting in improving on time performance, reducing excess dwell time and improving scheduling and real time information accuracy

As a key member of the Networks team, you will also work with colleagues across the Company to develop and share best practice.

Key Accountabilities & Responsibilities

Working with Operating companies to ensure route profitability is reliable and where appropriate actions are in place to improve performance
Work with Data and Analytics to improve the route performance production process
Support the roll out of Flow OS scheduler across First Bus and become a key super user in the software to maximise benefits to the business
Supporting the development of network teams across First Bus in regards to FlowOS Scheduler, ensuring they all receive the relevant training and guidance
Challenging users to meet KPI's, post implementation of FlowOS Scheduler, specifically reducing dwell time and increasing OTP
Communicating key insights and findings to the FlowOS project team and wider business including post implementation reviews
Bridging and addressing Op Co problems and adoption of technology solutions
Managing and communicating change in requirements as well as any risks or issues to the Flow OS project
Support UK Bus Head of Network with pilots of new software including FlowOS Planner

Skills, Experience and Leadership behaviours required

Skills / Experience

Highly numerate and strong ability to understand business financial performance
Able to identify and evaluate improvement opportunities and deliver within specified timeframes
Working knowledge of Microsoft Office products, including advanced ability with Excel and experience using collaboration tools (Teams, Sharepoint, etc
Network planning and scheduling experience within the bus industry (desirable, not essential)
High standard of written and verbal communication and presentation skills
Strong mathematical and analytical skills and an innovative approach to problem solving
Ability to communicate, influence and engage effectively with stakeholders at all levels
Experience in mentoring and training teams
Ability to work effectively using own initiative and prioritise workloads in a pressurised environment to meet deadlines
Appreciation and understanding of how efficiency and punctuality affect bus company performance
Strong influencing and communication skills and the experience to challenge Senior Management in business-critical decisions when necessary
Self-starting and Willing to challenge themselves and play a part in further developing our network capability
Approachable and a strong team player
Work to tight deadlines and comfortable working in a dynamic, fast paced environment
Advocate of FirstGroup values and associated behaviours

Leadership behaviours / competencies

Ability to set and prioritise goals
Strong influencing and communication skills and the experience to challenge Senior Management in business-critical decisions when necessary
Good decision maker, with a strong understanding of the wider impact of activity on the immediate business environment
Someone with a strong team ethic who can motivate others by their actions and behaviours
Teamwork
Customer focused
Champion behavioural change through BeSafe, ensuring that you and your team have positively reinforced safety conversations
At all times, comply with your responsibilities within the Health and Safety Policy, ensuring compliance with relevant legislation
Ensure that risk assessments are carried out for areas and activities under the role holder's control, that appropriate control measures are implemented and the recommendations are communicated to all of those who may be at risk
Report incidents, near misses and dangerous occurrences in a timely manner and ensure effective remedial action is taken
Promote and implement, where appropriate, safe working practices by means of campaigns, initiatives and promote a positive attitude to safety through personal leadership
Support the Company's environmental campaigns and be aware of FirstGroup annual environmental targets

Rewards & Benefits

First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands such as: Argos, Sainsburys, Asda
Free travel on our buses for you and your family
£6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Trans Pennine Express, Hull Trains
Free onsite parking + cycle to work scheme
Up to 5 weeks holiday + bank holidays
Pension scheme and chance to buy discounted First Group shares

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving you application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.