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Network Performance Manager

Position Title:        Network Performance Manager

Reports to:              Head of Networks – UK Bus              

Location:                 UK - Flexible

 Position Summary

The Network Performance Manager will support operating companies in terms of managing service profitability, punctuality and lost miles across the UK

The incumbent will work closely with the UK Bus Head of Networks and Operating companies to ensure that Operating companies utilise the Route profitability data to highlight opportunities to improve performance as well as ensuring the production of the information is robust and accurate

The role will also be key in the roll out of FlowOS Scheduler software across First Bus, with key improvements targeting in improving on time performance, reducing excess dwell time and improving scheduling and real time information accuracy

As a key member of the Networks team, you will also work with colleagues across the Company to develop and share best practice.

Key Accountabilities & Responsibilities

  • Working with Operating companies to ensure route profitability is reliable and where appropriate actions are in place to improve performance
  • Work with Data and Analytics to improve the route performance production process
  • Support the roll out of Flow OS scheduler across First Bus and become a key super user in the software to maximise benefits to the business
  • Supporting the development of network teams across First Bus in regards to FlowOS Scheduler, ensuring they all receive the relevant training and guidance
  • Challenging users to meet KPI's, post implementation of FlowOS Scheduler, specifically reducing dwell time and increasing OTP
  • Communicating key insights and findings to the FlowOS project team and wider business including post implementation reviews
  • Bridging and addressing Op Co problems and adoption of technology solutions
  • Managing and communicating change in requirements as well as any risks or issues to the Flow OS project
  • Support UK Bus Head of Network with pilots of new software including FlowOS Planner

Skills, Experience and Leadership behaviours required

Skills / Experience

  • Highly numerate and strong ability to understand business financial performance
  • Able to identify and evaluate improvement opportunities and deliver within specified timeframes
  • Working knowledge of Microsoft Office products, including advanced ability with Excel and experience using collaboration tools (Teams, Sharepoint, etc
  • Network planning and scheduling experience within the bus industry (desirable, not essential)
  • High standard of written and verbal communication and presentation skills
  • Strong mathematical and analytical skills and an innovative approach to problem solving
  • Ability to communicate, influence and engage effectively with stakeholders at all levels
  • Experience in mentoring and training teams
  • Ability to work effectively using own initiative and prioritise workloads in a pressurised environment to meet deadlines
  • Appreciation and understanding of how efficiency and punctuality affect bus company performance
  • Strong influencing and communication skills and the experience to challenge Senior Management in business-critical decisions when necessary
  • Self-starting and Willing to challenge themselves and play a part in further developing our network capability
  • Approachable and a strong team player
  • Work to tight deadlines and comfortable working in a dynamic, fast paced environment
  • Advocate of FirstGroup values and associated behaviours

Leadership behaviours / competencies

  • Ability to set and prioritise goals
  • Strong influencing and communication skills and the experience to challenge Senior Management in business-critical decisions when necessary
  • Good decision maker, with a strong understanding of the wider impact of activity on the immediate business environment
  • Someone with a strong team ethic who can motivate others by their actions and behaviours
  • Teamwork
  • Customer focused
  • Champion behavioural change through BeSafe, ensuring that you and your team have positively reinforced safety conversations
  • At all times, comply with your responsibilities within the Health and Safety Policy, ensuring compliance with relevant legislation
  • Ensure that risk assessments are carried out for areas and activities under the role holder's control, that appropriate control measures are implemented and the recommendations are communicated to all of those who may be at risk
  • Report incidents, near misses and dangerous occurrences in a timely manner and ensure effective remedial action is taken
  • Promote and implement, where appropriate, safe working practices by means of campaigns, initiatives and promote a positive attitude to safety through personal leadership
  • Support the Company's environmental campaigns and be aware of FirstGroup annual environmental targets

Rewards & Benefits

  • First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands such as: Argos, Sainsburys, Asda
  • Free travel on our buses for you and your family
  • £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Trans Pennine Express, Hull Trains
  • Free onsite parking + cycle to work scheme
  • Up to 5 weeks holiday + bank holidays
  • Pension scheme and chance to buy discounted First Group shares

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strains of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving you application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.


  • Ref:
  • Company:
    First Bus
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Contracted Hours:
  • Location:
    UK Bus - UK
  • Salary:
    Very Competitive Salary
  • Closing Date:
    7 April 2023
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