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Operations Supervisor

Operations Supervisors



Permanent, FT, 39h/w

We are looking for an Operations Supervisor to join our team in Ipswich. As an Operations Supervisor you will play a vital role in the operation of the depot, as well as engaging front line colleagues through effective communication, active listening and recognition.

Welcome to First Bus

Hello. First Bus is one of the country's largest bus operators – taking 1.6 million customers to their destinations every day. We're a forward-looking business at the forefront of bus technology, leading the way on contactless payments, mobile Apps and real time information. Our investment in state-of-the-art, new buses is just one part of our transition to a low-carbon future. It's an exciting time to be here.

About the role

As an Operations Supervisor, you will ensure a safe, punctual, reliable and cost effective delivery of services by managing the flow of drivers and vehicles out of depot, along route and back into depot, within the operational excellence framework.

  • Forward planning on-the-day service requirements through to end-of-day and future days, including covering on the day absence
  • In a smaller depot, monitor and pro-actively manage service punctuality and availability, through the use of systems highlighted in the systems matrices.
  • Support driver queries in a timely manner and oversee driver reporting
  • Ensure accurate capture and recording of drivers' hours, duties and attendance in the DAS GUI system
  • Maintain accurate records for all aspects of operational standards and performance
  • Analyse and manage information and systems, to proactively to ensure continuous improvement of service performance
  • Ensure drivers are allocated the correct vehicle and leave the depot on time
  • Deal with telephone queries and support the satisfactory resolution of customer queries
  • Ensure a comprehensive hand-over and coordination across shifts
  • Manage the collection of cash from depots in line with company procedures
  • Live input of lost/additional mileage when dealing with unexpected events (eg breakdowns)
  • Ensure depot equipment is logged and maintained and that sufficient levels of stock are available, including: ticket machines, driver equipment, cash machines, and ticket rolls etc.
  • Carry out investigations of incidents and prepare reports detailing findings and recommendations
  • Work alongside depot operational and engineering team members, fostering excellent working relationships to effectively manage all aspects of on time performance, including vehicle allocation, breakdowns and changeovers
  • Ensure an effective working relationship with recognised trade union representatives and officials

About you

You'll have previous working experience in a similar role along with, great numeracy and analytical skills, excellent oral and communication skills and be able to work to strict deadlines will still providing excellent customer service.

It is essential that you hold a valid PCV license. You will be able to build good rapport with your colleagues and team members. 

Rewards & Benefits

  • First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
  • Free travel on our buses for you and your family
  • £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Trans Pennine Express, Hull Trains
  • Cycle to work scheme
  • 25 days' holiday + bank holidays
  • Pension scheme and chance to buy discounted First Group shares
  • Enhanced maternity / paternity pay
  • Flexible working

We put a big focus on physical and mental wellbeing at First Bus. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving you application.

Public transport serves everyone, whatever their differences. At First Bus, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.




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UK Bus - Ipswich
Old Cattle Market Bus Station, Dogs Head Street, Ipswich, England, IP4 1AD
  • Ref:
  • Company:
    First Bus
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Contracted Hours:
  • Location:
    UK Bus - Ipswich
  • Salary:
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