Customer Services Advisor - Part Time afternoons
Part Time Customer services Advisor
Salary: £19,500 (Pro rata)
Join our brand new Customer Contact Centre in Sheffield city centre and you'll discover that customer service is about much more than just spending time on the phone.
Here, you'll also focus on keeping our customers up to date via email, social media and online forms, as you support them with everything from providing travel advice and information, to processing compensation claims and handling complaints.
All of which means it's the perfect place for you to make the most of your passion for customer service, great phone and social media skills, and excellent written English.
You'll also need the flexibility to work a regular shift pattern of at least 18 hours per week, up to a maximum of 25 hours per week, between 5pm and 11pm on weekdays and between 6am and 11pm on weekends. Your minimum shift length will be 4 hours, and your maximum will be 8.5 hours (we'll pay you 7.5 hours for this).
Who are we?
If you don't know us, we're one of the UK's leading rail operators. We carry around 140m passengers each year, and we're just as committed to offering great career experiences as we are to providing great customer experiences.
We welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation or age. We aspire to be a diverse and inclusive organisation because we believe that diversity brings benefits for our customers, communities and our people.
Your first step is to log on to our Careers Website at https://www.firstgroupcareers.com/company/fcc/home/
There, you'll be able to take a closer look at our contact centre, and find out more about working here.
Once you've applied for the role, we'll send you a link to take part in our online English Language assessment, which will test your English including whether you're able to use grammar correctly. If you're successful, we'll then give you a call to ask you some additional questions to make sure you're the right fit before we arrange a Teams interview.
Please note that if you are successful, we'll also ask you to complete our background checks which includes credit referencing and a basic DBS.
- Company:First Customer Contact Ltd
- Website Skillset:Customer Service
- Contract Type:Permanent - Part Time
- Contracted Hours:18
- Location:First Contact Centre, The Square Sheffield