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Supplier Engagement Officer

Supplier Engagement Officer

Swindon, SN1 1HL

£33,000 – £33,000 Per Annum

Remote, 40 hours per week, Monday to Friday with occasional travel. South west based role.


First Travel Solutions is looking for Supplier Engagement Officer to provide effective and proactive operational management of FTS contracts, ensuring services are provided within agreed terms and conditions and the service level agreements.

The ideal candidate will have previous experience in Account/contract management within a multi-agency environment, excellent customer service skills, proven track record in negotiation/sourcing/procurement, be able to work on own initiative and have excellent problem-solving skills.  


Welcome to First Travel Solutions:
First Travel Solutions is a dynamic growing business supplying managed transport services to a range of corporate business across the UK and in France. The company operates across a broad range of business clients including airlines, train operators, major retailers, corporate clients and event organisers. Our clients include major airlines, global retailers, travel management companies and rail companies. In addition, the Company provides services at major cultural and sporting events and conferences.  

The Purpose of the role:

To provide effective and proactive operational management of FTS contracts, ensuring services are provided within agreed terms and conditions and the service level agreements.

To build good working relationships with taxi operators and the FTS internal Vehicle Supply and Operator Compliance team. To support the GWR, SWR, easyJet, ROG and Wizz Air operations as required.

Work with the FTS team to manage the complaints process ensuring that all complaints received are recorded and reported on for discussion at Operations meetings.

Follow up and close all complaints within agreed timescales. Identify root causes and trends, devise and carry out appropriate action plan to avoid any future reoccurrences.

Key responsibilities:

Supplier management and compliance:

  • Develop and maintain an in-depth working knowledge of client operations to facilitate the contract and service level agreement being met
  • Develop and maintain a thorough knowledge of the contract terms and service level agreements and continually develop innovative strategies to best fulfil the requirements
  • Effectively manage and control the relationship between FTS and taxi operators and their key contacts.
  • Manage customer station permit process. Engaging with suppliers, associations holding face to face meetings. Dealing with issue in a productive and open manner
  • Work with FTS's internal Vehicle Supply and Operator Compliance team to implement a supplier auditing programme to drive performance improvements to ensure that taxi operators are prioritised and audited against required criteria, including punctuality, driver standards and vehicle standards.
  • Develop and monitor effective action plans to follow up on outcomes of internal and external, audits and mystery shops.
  • Work closely with the Vehicle Supply and Operator Compliance team to ensure that all new approved suppliers meet all necessary supplier criteria, contract T&Cs and SLAs.
  • Continually network with key operators through regular visits, communications and events to build effective relationships and improve operator engagement. Ensure records are kept to document meeting outcomes and output.
  • Support the Key Account Manager, providing content and updates as required to feed into monthly client contract review meetings
  • Develop and implement new initiatives to improve operator engagement and standards of operation
  • Support and champion the FTS continuous improvement ethos (ISO accreditation)
  • To liaise with our Operations and Compliance teams to identify process and workflow improvements to improve client satisfaction.
  • To attend all internal Operations meetings (H&S, Supplier Management, Operations Managers) to embed the role and ensure full integration of assigned taxi contracts. At times these meetings will be held at Head Office in Accrington
  • To provide support as necessary to one-off major sporting/corporate event operations where required
  • To be flexible in the duties you carry out, which may vary from time to time depending on the needs of the business and your team
  • Support the Client Account Director as required

Knowledge and Skills

  • Able to engage and influence others
  • Solution focused
  • Strong communication, influencing and negotiating skills
  • Knowledge of the rail and taxi industry would be advantages
  • Strong commercial awareness and evidence of business acumen
  • Ability to create and analyse reports
  • Self-motivated and able to work in a stand-alone role

Rewards & Benefits
• First Xclusives discount scheme: You and your family & friends can benefit from over 3,000 offers on high street & leisure brands
• Free travel on our buses for you and your family; £6 all-day train travel for you and your family on Great Western Railway, South Western Railway, Avanti, Trans Pennine Express, Hull Trains
• Flexible working
• 25 days holiday entitlement in first year, increasing to 25 after one year of continuous service (plus Bank holidays)
• Pension scheme and chance to buy discounted First Group shares

We put a big focus on physical and mental wellbeing at First Travel Solutions. We recognise that anyone can be affected by the stresses and strain of work, or life outside it. You'll find a range of health-promotion initiatives, and you will have 24/7 access to our confidential Employee Assistance Programme.

Please apply now. We look forward to receiving you application.

Public transport serves everyone, whatever their differences. At First Travel Solutions, we want to be an employer open to you, no matter what your differences are. We aspire to be an inclusive organisation because diverse backgrounds, thinking and experiences bring so many benefits to our customers, communities and people. We welcome applications from all.

Close map
Remote, SW1V 3JD
  • Ref:
  • Company:
    First Travel Solutions
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Contracted Hours:
  • Location:
    Remote, Swindon Station
  • Salary:
  • Closing Date:
    20 August 2022
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