Conductor - Talent Pool
Salary: £32,281 after training
Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, from Cornwall and South Wales to London, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from all different backgrounds to make it a great experience for our customers. Together, we will revalue rail as a very special way to travel – relaxing, fast, efficient, friendly and fun.
About the team?
Conductors are part of the On Train team and work alongside colleagues from Revenue Protection, particularly our Ticket Examiners. You will also liaise with the driver of the train and station colleagues.
About the job?
As a Conductor, you will deliver a world-class customer experience throughout the journey and will ensure the safety of everyone using GWR services. You will be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values – these help us deliver for our customers and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.
Your main responsibilities will be:
- To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
- To be visible to our customers, providing information and help in a friendly and reassuring way.
- To manage the safety and operational activities of the train.
- To check and sell tickets, providing information and assistance as required.
- To ensure a safe, clean, and pleasant environment is maintained.
If you can say “Yes” to these questions, you might be just the person for the job!
Are you passionate and proactive about delivering outstanding customer service?
Are you determined to always perform well and be proud to portray a professional image?
Can you be flexible in your working with the ability to work a variety of shifts including weekends and bank holidays?
Would you be comfortable with working in a strictly regulated industry with many rules and procures?
Are you able to stay cool, calm, and collected when things don't go to plan?
What do I need?
- An understanding of customers' needs.
- Excellent communication skills.
- The ability to build relationships and work as part of a team.
- Experience of front-line customer service.
- The confidence to manage challenging situations.
About the location?
The position is based in our new depot at Exeter St David's station. This is where you will start and end your shifts and is a short walk from the main shopping centre.
This job is being advertised to create a talent pool ready to fill predicted future vacancies.
The shifts include early starts and late finishes as well as weekends and bank holidays. You will be working an average of 35 hours a week. Starting and finishing times may be at times when public transport is not available so you must be able to get to and from the station without relying on this. You must live within 45 minutes travelling time of the depot.
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership and an employee assistance programme.
The basic rate of pay during your training is £21,547 and this rises to a basic rate of £32,281 once you are productive.
At GWR we value diversity. Our vision for inclusion and diversity is:
We are progressive. We are one family. We are inclusive. First time, every time.
Valuing our differences such as age, gender, LGBTQ+, ethnicity, religion, and disability, means that every colleague has a voice and is supported to be their authentic self at work.
- Company:Great Western Railway (GWR)
- Website Skillset:Customer Service
- Contract Type:Permanent - Full Time
- Contracted Hours:35
- Location:Exeter St David's
- Closing Date:24 January 2022