Data Project Sponsor
Data Project Sponsor
What do we do?
We are an intercity train company connecting people and communities across our cities and major towns in the North of England and Scotland. Together we will continue to transform rail travel with faster, easier journeys that offer a step change in services with our fleet of new high-tech trains.
The North is a vibrant place to live and work and here at TransPennine Express our services are helping to keep the country moving. If you want to be involved in something truly transformative, that will have a lasting impact on how we travel, then please join us and help us to take the North further.
Who are we looking for?
As a Data Project Sponsor, you'll help us maximise the value and use of our Single Customer View (SCV) database. You will play a key role improving customer satisfaction and profitability of the business by enhancing our analytical and technical capability and building excellent customer communications. It's a chance to work closely with colleagues at TPE as well as our industry partners to produce a roadmap identifying our strategic data goals and managing our suppliers to deliver that capability. You'll help move us toward a vision of fully automated and personalised omni-channel journeys for every customer. We are looking for someone with good analytical skills, commercial acumen, and the ability to push projects forward.
What will you be doing?
- Maintain and enhance the SCV data environment
- Define CRM use cases through customer journey mapping
- Develop and manage the implementation of a roadmap of CRM enhancements
- Prepare business cases to maximise commercial and customer experience improvements
- Become an expert in interrogating and deriving insight from our customer data
- Manage the logic for any new automated developments
- Over time, develop an omnichannel data and insights strategy to improve marketing ROI and Lifetime Value
- Ensure all data is handled in compliant manner (GDPR)
What skills/experience is required?
You will have 4+ years' experience within a CRM or related data environment – not necessarily from the rail or transport industry. You will have a solid grounding in data and analytical thinking. You'll have experience of or a strong interest in project sponsorship or project management and are excited at the prospect of taking ownership and a strategic view of our data project pipeline. You'll have a good Degree in Business, Maths, Computer Science, Engineering, Economics or Technology, or another subject that demonstrates analytical and quantitative thinking. Good communication and organisational skills are a must to articulate meaningful recommendations and conclusions that have customer and commercial benefits and see those recommendations delivered. You'll have knowledge of data protection regulations. You'll be good with people and great in a team – a natural when it comes to collaboration.
What do we offer?
To say thank you for all your hard work, we offer competitive salaries and some great rewards. There's a final salary pension scheme and big savings on rail travel: free TransPennine Express journeys for you and free leisure journeys for your family. You and your family can also get discounts with other train operating companies. Your job comes with 25 days holiday plus standard UK bank holidays as well as all kinds of benefits, discounts and a Cycle to Work scheme.
The salary for this role is £40-50k p.a. depending on experience.
Interested? Click below to complete an application form and upload a copy of your CV and a Covering Letter.
Help take the north further.
- Company:TransPennine Express Limited
- Website Skillset:All Other Roles
- Contract Type:Permanent - Full Time
- Contracted Hours:37
- Location:Bridgewater House - TPE Head Office (Manchester), Home Based