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On Board Service Manager

On Board Service Manager – York

Do you have the drive, enthusiasm and a passion to help take the North further? If yes, then come and be part of our amazing team here at TransPennine Express.

We are an intercity train company connecting people and communities across our cities and major towns in the North of England and Scotland.  Together we will continue to transform rail travel with faster, easier journeys that offer a step change in services with our fleet of new high-tech trains.

The North is a vibrant place to live and work and here at TransPennine Express our services are helping to keep the country moving.  If you want to be involved in something truly transformative, that will have a lasting impact on how we travel, then please join us and help us to take the North further.

As an On Board Services Manager, you'll see that TransPennine customers get the best service whilst on board our trains. You'll do this by leading and influencing a team of Conductors to perform at their best and fulfil our promises to customers. As well as line management responsibilities, you'll play a part in closely monitoring their safety competence.

To make the grade, we're looking for you to have worked in a line management role before. Your experience should come from a customer-focused industry and involve developing high customer experience standards. On top of this expertise, you should have a natural skill in leading a team, delivering clear and engaging communication and your team will be based at our York depot.

If successful, you'll be invited to attend a day of psychometric assessments and don't worry if you don't hold Conductor competence, will put you through the necessary assessment and training to make sure you're right for the role. There's a medical too, involving an examination of your hearing and eyesight, a drugs and alcohol screening.

To say thank you for all your hard work, we offer competitive salaries and some great rewards. There's a final salary pension scheme and big savings on rail travel: free TransPennine Express journeys for you and free leisure journeys for your family. You and your family can also get discounts with other train operating companies. Your job comes with 25 days holiday plus standard UK bank holidays as well as all kinds of benefits, discounts and a Cycle to Work scheme.  

Interested? Click Apply! Please ensure you upload a copy of your CV and a Covering Letter.

Help take the north further.

Close map
Platform 9, Station Rise, York, Yorkshire, England, YO24 1AY
  • Ref:
  • Company:
    TransPennine Express Limited
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Contracted Hours:
  • Location:
    Hull Railway Station, York Railway Station
  • Closing Date:
    27 September 2021
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