On Board Service Manager

On Board Service Manager – York

Do you have drive, enthusiasm and a passion to help take the North further? If yes, then come and be part of our amazing team here at TransPennine Express.

We are an intercity train company connecting people and communities across our cities and major towns in the North of England and Scotland. Together we will continue to transform rail travel with faster, easier journeys that offer a step change in services with our fleet of new high-tech trains.

The North is a vibrant place to live and work and here at TransPennine Express our services are helping to keep the country moving. If you want to be involved in something truly transformative, that will have a lasting impact on how we travel, then please join us and help us to take the North further.

As an On Board Services Manager, you'll see that TransPennine customers get the best service whilst on board our trains. You'll do this by leading and influencing a team of Conductors to perform at their best and fulfil our promises to customers. As well as line management responsibilities, you'll play a part in closely monitoring their safety competence.

To make the grade, we're looking for you to have worked in a line management role before. Your experience should come from a customer-focused industry and involve developing high customer experience standards. On top of this expertise, you should have a natural skill in leading a team, delivering clear and engaging communication and your team will be based at our York depot.

If successful, you'll be invited to do online psychometric assessments and don't worry if you don't hold Conductor competence, will put you through the necessary assessment and training to make sure you're right for the role. There's a medical too, involving an examination of your hearing and eyesight, a drugs and alcohol screening.

If the above sounds like a bit of you, then we'd love to receive your CV and a short cover letter to help us understand why you're the best person for this role please visit FirstGroup Careers.

What we offer?

Excellent career prospects.
A personal development plan.
Fully funded structured training and development*.
Competitive salary paid on 4 weekly basis.
Generous annual leave entitlement.
Free TransPennine Express rail travel for you and your dependants*.
Travel discounts of up to 75% off other train operating companies, plus international rail travel after 1 years' service* for you and your dependants*.
Friends & family rail and bus travel offers with FirstGroup services*.
Free & Confidential Employee Assistance Program and Wellbeing Portal 24 hours a day, 7 days a week to help you with any finance, family, health, or wellbeing issues you have. We make sure there's someone on-hand to offer guidance, advice, and useful information for our people when they are experiencing hardship at work or at home.
Option to join the Railway Pension Scheme with significant employer contributions.
Family friendly maternity and paternity benefits.
Plus, high street and lifestyle discounts as well as a cycle to work scheme*.

*Terms and conditions apply.

Help take the north further.

Why Work with us?

Our colleagues are from all walks of life with varied personal experiences and career journeys into rail. We want the best people for our roles. We are proud of our region and committed to connecting and reflecting the diverse communities that we serve across the North of England and Scotland. Our values are central to this, especially being ‘Supportive of each other'. As an inclusive employer we value individuals' contributions, regardless of their age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief.