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Service Delivery Controller

Do you have drive, enthusiasm and a passion to help take the North further? If yes, then come and be part of our amazing team here at TransPennine Express.

We are an intercity train company connecting people and communities across our cities and major towns in the North of England and Scotland.  Together we will continue to transform rail travel with faster, easier journeys that offer a step change in services with our fleet of new high-tech trains.

The North is a vibrant place to live and work and here at TransPennine Express our services are helping to keep the country moving.  If you want to be involved in something truly transformative, that will have a lasting impact on how we travel, then please join us and help us to take the North further.

TransPennine Express are pleased to announce that it is looking for a Service Delivery Controller to join the Control team. 

You will be responsible for undertaking safe management of incidents across all routes associated with the delivery of TransPennine Express (TPE), Lumo Trains and Hull Trains Operations. You will also be responsible for maintaining the fleet performance levels against the maintenance plan in conjunction with the Fleet department and the manipulation of the fleet during disruption. 

In order to be deemed suitable for the role, you will be able to work within a team environment and possess a personal style that puts people first. You will have excellent communication and analytical skills, with a natural style that instils respect. The successful candidate will be able to decipher information whilst under pressure.

A positive approach to problem solving will see you going that extra mile to find a solution with a “can do” approach to the deliver against the needs of others in the organisation. These qualities will be mandatory for the successful candidate. This position is ideal for a quality team worker.

To say thank you for all your hard work, we offer competitive salaries and some great rewards. There's a final salary pension scheme and big savings on rail travel: free TransPennine Express journeys for you and free leisure journeys for your family. You and your family can also get discounts with other train operating companies. Your job comes with 25 days holiday plus standard UK bank holidays as well as all kinds of benefits, discounts and a Cycle to Work scheme.  

To apply please visit FirstGroup Careers, complete an application form and upload a copy of your CV and a Covering Letter, clearly demonstrating your suitability for the role.    Help take the North further.

Work with us

Our colleagues are from all walks of life with varied personal experiences and career journeys into rail. We want the best people for our roles. We are proud of our region and committed to connecting and reflecting the diverse communities that we serve across the North of England and Scotland. Our values are central to this, especially being ‘Supportive of each other'. As an inclusive employer we value individuals' contributions, regardless of their age, gender, race, ethnicity, disability, sexual orientation, social background, religion, or belief.    

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Manchester Rail Operations Centre, 8 Wolverton Street, Ashburys, Greater Manchester, England, M11 2ET
  • Ref:
  • Company:
    TransPennine Express Limited
  • Website Skillset:
    All Other Roles
  • Contract Type:
    Permanent - Full Time
  • Contracted Hours:
  • Location:
    The ROC - TPE
  • Closing Date:
    15 August 2022
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