Customer Service Professional (Trainee Conductor)
Calling all Customer Service Professionals! Great training and benefits
Are you a natural people person with a passion for delivering excellent customer service…
Have you ever dreamed of a career that's NOT your typical 9 to 5? Where your “office” takes you through the many historical destinations, shopping capitals and must-see attractions of the North of England and Scotland, from dawn till dusk and beyond? ….. Become a Trainee Conductor with TransPennine Express, an award-winning Train Operating Company.
We'll provide you with a structured training schedule so you can confidently and effectively carry out this highly responsible and surprisingly varied career. Training takes approximately four months to complete and includes; a four day corporate induction; Principles of Customer Service, accredited through World Host; commercial skills; Conductor safety operating procedures; first aid training; fire safety training; disability awareness and conflict management - All professionally delivered from our new training academy in Huddersfield.
You will also work towards the Level 3 Diploma in the Customer Service Apprenticeship qualification. The programme is designed to enhance the learners awareness of the business and the importance of the customer within it. The qualification is an internationally recognised City and Guilds Diploma, and provides a progression route to degree level qualifications.
We offer an attractive salary of £30,418 per annum, once qualified. During training, you'll be offered £22,629 per annum. You'll also benefit from a final salary pension scheme, free rail travel on our rail services for you and your family, discounted rail travel on other train operating companies, cycle to work scheme, access to First Group benefits scheme ‘My First Rewards' and SAYE and BAYE share scheme.
Our Conductors provide high levels of customer service excellence, providing our customers with regular train service information through public address announcements and offer any special assistance our customers may need on their journey. The role can be unpredictable at times so you'll need to be good at thinking on your feet. Through carrying out regular tickets checks, our Conductors ensure everyone on board has a valid train ticket and at times have to deal with some challenging customers.
Conductors have high safety responsibilities and are required to rigorously comply with safety related rules and regulations. So you'll need to be comfortable with being responsible for high levels of safety and have the ability to retain and recall important safety procedures and strictly adhere to all safety standards.
If you're already a qualified conductor then we'd like to hear from you too. We want to hear about your fantastic customer service skills and your excellent safety record.
Here's what some of our Trainee Conductors has to say about the role:
‘I started as a conductor a little over a year ago and have never looked back since. The job is what you make it and this is so true! I love that I have a different view out of the window, minute to minute, and no journey is ever the same. The excitement of travelling to the airport or the routine of the daily commute, you have the chance to change someone's day, by a smile or a simple hello to helping with luggage, connections or travel information. Travelling is an experience and should start here. Let's make it a good one, welcome aboard!'
"I feel lucky to work for TransPennine, not just lucky to have a job!"
Applicants will be invited to complete an online assessment and if successful, you'll be invited to a full day of assessments, all designed round the skills required for the role. Finally you'll be invited to an interview with one of our Customer Service Managers. If you've got what we're looking for, we'll invite you to a medical examination and a drugs/alcohol screening as we need to make sure you can safely carry out the role. Appointees must submit at least two satisfactory references and complete a six month probation period.
*Please note we cannot consider applications that have undergone laser eye surgery and live more than 50 minutes' drive away from the advertised station. You'll also need to have a grade C or above in GCSE English and Maths (or equivalent qualification).
- Company:TransPennine Express Limited
- Website Skillset:All Other Roles
- Contract Type:Permanent - Full Time
- Contracted Hours:35
- Location:Sheffield Railway Station
- Closing Date:17 October 2021